1212 Privacy Policy — User Information Protection
Your privacy is our priority. This policy explains how 1212 collects, uses and protects the personal information of Malaysian users on our platform.
Last Updated: 1 January 2026
Information We Collect
When you use the 1212 platform, we collect several categories of information to ensure our services run smoothly, securely and in line with the needs of Malaysian users. The information collected includes:
- Account information — Full name, date of birth, email address, phone number and username provided during registration. This information is used to verify your identity and manage your account.
- Payment information — Transaction details in MYR (RM), including deposit and withdrawal records. Full card numbers or bank account details are not stored directly by the platform; they are processed through secure payment providers.
- Device and browser information — Device type, operating system, phone model, IP address, browser type and screen resolution. This data helps us optimise the platform for a better mobile experience.
- Usage data — Pages visited, time spent on the platform, games played, clicks and in-platform interactions. This is used to improve the user experience and identify any technical issues.
- Cookies — Small data files stored on your device to maintain your login session, save language preferences and ensure smooth platform navigation.
How This Information Is Used
1212 uses the information collected for the following purposes:
- Processes registration, verifies accounts and enables access to all platform features
- Securely processing deposit and withdrawal transactions in MYR (RM)
- Sending account-related notifications, transaction updates, promotions and relevant platform information
- Detecting and preventing fraud, multi-account usage and activities that violate the platform's terms
- Improves platform performance and optimises the user experience based on real usage patterns
- Complying with applicable legal obligations in Malaysia when required
Data Storage, Security & Sharing
How Your Data Is Stored Securely
All 1212 user personal data is stored on servers protected by industry-standard SSL encryption protocols. This means data transmitted between your device and the platform's servers is fully encrypted and cannot be intercepted by third parties in transit.
We enforce strict internal access controls — only authorised staff may access user data, and only for legitimate operational purposes. All such access is logged and continuously monitored.
Third-Party Sharing
1212 does not sell, rent or disclose users' personal information to third parties for marketing purposes without your consent. Information may be shared with third parties only in the following circumstances:
- Payment service providers used to process deposits and withdrawals in MYR (RM)
- Malaysian legal authorities or regulators when required by law
- Technical service providers supporting platform operations, bound by confidentiality agreements
User Rights & How to Contact Us
You have the right to request a copy of the personal information we hold about you. Requests can be made through the 1212 support team and will be processed within a reasonable timeframe once your identity has been verified.
If you find that your personal information on your 1212 account is inaccurate or outdated, you can contact support to request a correction. We will update your records within a reasonable timeframe.
You may request account closure and deletion of your personal data. Such requests are subject to our legal obligations to retain certain records for periods prescribed under Malaysian regulations.
Privacy Policy Changes
1212 reserves the right to update this Privacy Policy at any time to reflect changes in platform practices, legal requirements or security enhancements. Any changes will be posted on this page with an updated revision date. Continued use of the platform after changes are published will be considered acceptance of the revised policy.
For any enquiries regarding this privacy policy, please contact the 1212 support team by email: [email protected] or via the live chat available within the platform. You may also refer to the FAQ page for answers to common questions about privacy and data security.
Your Data Is Safe With Us
We take every aspect of 1212 user safety and privacy seriously. Register with confidence and enjoy a secure online entertainment experience made for Malaysian users.